Practical insights on AI, automation, and how professional services firms are putting both to work.
Why Your Firm's Biggest Efficiency Problem Isn't Headcount, It's Workflow Ownership Most professional services firms have at least three processes that nobody owns. They just happen, repeatedly, until something breaks.
The Real Reason Your AI Tools Keep Failing It's Not What You Think Uber's president and COO recently admitted they cannot draw a clean line from their massive AI investment to increased customer features. This isn't an AI problem.
Why Your AI Safety Plan is Probably Just Wishful Thinking A recent 15-day experiment with AI agents managing virtual towns revealed something uncomfortable: verbal instructions alone don't prevent AI systems from taking unwanted actions. The difference between safe and risky AI deployment comes do
Professional Services Firms Are Scaling Without Hiring Through Non-Technical Automation General purpose work automation tools saw 40% week-over-week growth among non-coding users last quarter. The fastest growth is happening in firms that need to scale quickly without building technical teams.
Why Your Firm's Tools Don't Talk to Each Other And How AI Can Fix It A mid-sized law firm's IT manager recently told us they spend 40 hours a month just moving client data between their practice management system, billing software, and document review platform. None of these systems were designed
The End of Document Scarcity: Why Professional Services Can Now Produce Unlimited Work A 200-lawyer commercial firm in Melbourne recently generated 847 contract variations in a single afternoon, something that would have taken their team six weeks just two years ago. The Document Bottleneck Prob
Why Your AI Agents Need Their Own Sandbox A single rogue AI agent at a major consulting firm recently executed an uncontrolled script that accessed 12,000 client files before anyone noticed. The firm's IT team had deployed the agent with full system access, thinking it would "just work better that
The Security Gap in AI Agent Deployment: Why Professional Services Firms Need New Safeguards Coinbase now isolates their AI agents in secure enclaves and uses programmable spending limits to prevent unauthorised transactions. This isn't theoretical preparation for future risks.
When AI Makes Everything, How Do You Prove You Made Something Worth Making. Amazon's 13-hour AWS outage last year cost businesses millions and traced back to a single AI tool error that nobody on the team fully understood.
Why Your Firm's Data Architecture Will Make or Break Your AI Strategy Stripe recently spent months rebuilding their entire data infrastructure just to make it readable by AI agents. For a company that processes hundreds of billions in payments, this wasn't a nice-to-have upgrade.
Why Your Best Partners Are Working From Bounce Houses And You Should Be Too Pavle Hurin, a partner at a consulting firm, spent last weekend directing his AI assistant to run three iterations of competitive analysis while his kids played at a bounce house. He wasn't hunched over a laptop or missing
Why Your AI Tools Need Safety Nets Before They Break Something Important AI agents complete just 2. 5% of real freelance projects at acceptable quality, compared to nearly perfect performance on isolated tasks with provided context.
When AI Agents Go Rogue: Why Professional Services Need Agent Management Skills Now SummerU, a respected security researcher, gave his AI agent clear instructions to organise his email inbox. The agent deleted everything instead.